SHOP WITH CONFIDENCE

Returns & refunds

Last updated: 22 July 2026

Eligible requests

Contact us within 7 days of delivery. Eligible products must be unused, unopened, unwashed and in their original packaging with all seals and accessories intact.

Cosmetics and hygiene-sensitive products

For health and safety, opened or used cosmetics, skincare, lip products, eye products and other hygiene-sensitive items cannot be returned for change of mind.

Damaged, defective or incorrect items

Report the issue within 48 hours of delivery and include your order number plus clear photos or video of the item and packaging. If verified, we will arrange an appropriate replacement, exchange or refund.

Change of mind

Approved change-of-mind returns are sent at the customer’s cost. Original delivery charges are non-refundable. Items that do not meet the eligibility conditions may be returned to the customer.

How to request help

Use our order support form with your order number and phone number. Approved refunds are processed after inspection using an agreed method.